Terms and Conditions
Last Updated: March 2026
Welcome to LabourBook, an online service booking platform that connects customers with skilled service providers such as plumbers, electricians, cleaners, technicians, and other home service professionals.
By accessing or using www.labourbook.com, the LabourBook mobile applications, or related services, you agree to comply with these Terms & Conditions.
1. Platform Overview
LabourBook is a digital marketplace that allows users to:
- Book professional services online
- Connect with verified service providers
- Schedule home or business services
- Manage bookings through the platform
LabourBook acts as an intermediary platform connecting customers and independent service providers.
2. Eligibility
To use LabourBook services, users must:
- Be 18 years or older
- Provide accurate personal information
- Maintain the security of their account login details
LabourBook reserves the right to suspend accounts that provide false or misleading information.
3. Service Providers
Service professionals registered on LabourBook are independent contractors and not employees of LabourBook.
LabourBook:
- Does not directly employ service providers
- Does not guarantee the quality of work performed
- Provides ratings and review systems to help users choose providers
4. Booking Process
Users can book services through:
- Website: www.labourbook.com
- Mobile applications (if available)
After booking:
- The request is received by the admin panel
- A provider is assigned to the service
- The provider completes the job
5. Pricing & Payments
Service charges may vary depending on:
- Type of service
- Location
- Duration of work
- Additional materials or work required
Payments may be made through:
- Online payment methods
- Direct payment to the service provider
6. Cancellation Policy
Users may cancel bookings according to the following conditions:
- Free cancellation before service confirmation
- Cancellation fees may apply after provider assignment
- Repeated cancellations may lead to account restrictions
7. User Responsibilities
Users agree to:
- Provide accurate service details
- Treat service providers respectfully
- Avoid misuse of the platform
- Follow all applicable laws
8. Prohibited Activities
Users must not:
- Use LabourBook for illegal activities
- Attempt to hack or disrupt the platform
- Post false or misleading information
- Harass service providers or other users
Violation may result in account suspension or permanent ban.
9. Ratings & Reviews
Customers may provide ratings and reviews after service completion.
LabourBook reserves the right to:
- Remove inappropriate reviews
- Moderate or edit abusive content
10. Limitation of Liability
LabourBook is not responsible for:
- Service quality disputes
- Damage caused during service
- Personal disputes between users and providers
The platform acts only as a service connection platform.
11. Privacy Policy
LabourBook collects limited user data including:
- Name
- Phone number
- Location
- Booking details
All information is handled according to the LabourBook Privacy Policy.
12. Platform Availability
LabourBook strives to maintain uninterrupted service but does not guarantee:
- Continuous platform availability
- Error-free operation
System maintenance or updates may temporarily interrupt service.
13. Changes to Terms
LabourBook may update these Terms & Conditions at any time.
Continued use of www.labourbook.com indicates acceptance of updated terms.
14. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes will fall under the jurisdiction of Indian courts.
15. Contact Information
LabourBook Support
Website: www.labourbook.com
Email: info@labourbook.com
Phone: +91 90253 52515